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This is Service Design Doing – Method Library

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This resource is a method library containing 54 method descriptions for using the key methods in service design. These methods include instructions, guidelines, and-tips-and tricks for activities within research, ideation, prototyping, and facilitation. This collection only contains building blocks. It doesn’t detail how to assemble them into a cohesive design process or how to plan or manage it. The associated (paid) book and curriculum offers this context.

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One review for "This is Service Design Doing – Method Library"

  1. mpscipo says:

    I really liked the interactive pictures with the captions in many of the steps in the toolkit that had multiple pictures you could click through. It helped me to understand the main ideas very quickly and the real-life pictures made me feel as though I was observing the observation study and method in real time. I think the other value add for people using this toolkit in the public sector is that the photos show real life policy situations. For example, on the “participant observation” step the photos are taken in a subway station. I think it is helpful to show a public sector context like this. It helps users working in the public sector be able to apply the concepts to their own projects more quickly and readily.
    I also appreciated the text directions on the web page for all of the different design thinking steps. They were very-well written. I think the text on the website gave very good information and step-by-step directions.

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