Skip to content
An official website of the OECD. Find out more
Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

How to validate authenticity

Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

There is a free and paid version of this toolkit and an associated workshop offered by the publishers. The free version of the kit provides tools to structure your thinking when designing a service that includes machine learning elements. The core idea is that you first describe a user journey in a physical or digital space, and then use the materials from the kit to brainstorm service concepts in that space.
The core materials include:
- A booklet summarising key concepts for designing IA services, and a glossary of common machine learning terms
- Two canvases for summarising the service concept
- Three card decks that describe important elements of IA service design
- A map, showing the setting for the service concept

Champion CHAMPION:
Can be remixed

Publisher

Futurice

Discipline or practice

Digital transformation

Link to toolkit

http://iadesignkit.com/7/

Source files

File link 1

About this resource

Country/Territory

United Kingdom

Date Published

2017

License

CC BY-SA Attribution-ShareAlike

Formats

PDF publication

Interactive canvas

Card deck

See cases from others doing this in government

Go to case studies

Find experts and advisers who can assist me with this

Go to advice

Other toolkits related to Digital Transformation

Government Digital Service Design Principles

United Kingdom Government
The United Kingdom government's design principles and examples of how they have been used. Each principle includes links to articles...

Digital Policy Model Canvas

GovLab
This canvas guides policy makers to derive specific policies and regulatory mechanisms in an agile and iterative manner – integrating...

Platform Design Toolkit

Boundaryless S.r.l.
Platform Design Toolkit is based on the tradition of service design thinking and the publishers intend it to overcome the...

Finland Principles of Digitalisation

Finland Ministry of Finance
Established in 2016, these 9 principles provide guidelines for information sharing and interfaces, operating models, rapid service development and preparedness...

18F Method Cards

18F
A collection of tools that describe how 18F digital service teams put human-centered design into practice. These cards are focused...

Lean Service Creation Handbook

Futurice
A curated set of 18 canvases that walk you through the steps needed for creating services & products using the...

View all toolkits related to Digital Transformation