Finland is the first country in the world to allow its citizens to manage digital mandates and act on behalf of another person or organization in digital and physical services.

Mandates are provided with, which is free to use for public, private and third sector service providers and end-users in Finland.

The service is built and shared as an open-source and can be utilized by other countries and organisations to provide similar e-Authorization-solutions.

Innovation Summary

Innovation Overview

The ability to act on behalf of another legal entity in digital services does not only increase digital productivity, but also enables to bring those who are not able to use the digital services by themselves to the helm of digital services. e-Authorizations provides mandates for all possible business cases and scenarios as well as their use cases, depending on which services the mandate is being used for.

Mandates are provided either by base registry-based checking of a person’s authority, or from a unique Mandate Register. The Mandate Register is based on so called Mandate themes (currently approximately 200 different themes available), which are defined nationwide jointly with the service providers of different areas (for example, Health sector). Citizens are then able to grant mandates in on matters regardless of service provider and the digital service itself. The development of the new mandate themes is on-going national process.

The end-users benefit quickly from the fast-growing number of digital (and physical) services allowing them to mandate other citizens and organizations to use digital services on behalf of them. The Finnish citizens have already created nearly 4 million digital mandates in less than two years and there are over 2 million authorization queries per month (December 2019).

For service providers (currently nearly 1000 organizations) using the, the service brings significant cost savings. For example, The Social Insurance Institution of Finland (KELA) has estimated that getting citizens to mandate others to use their digital services instead of visiting service locations saves up to 6-8 euros / visit, thus creating major savings just by allowing the end-users to move to digital services also when the end-users cannot use digital services themselves.

Upcoming features in 2020-2021 include for example support for cross-border authorizations (within EU-countries) and support for new base registers (associations and trustees). e-Authorizations is developed with scalable agile methods (based on Population Register Centres Lean Digitalization Framework) and adapting the principles of user-centric design. e-Authorizations -service is fully open source and available at GitHub ( The service is constantly developed, and the latest source code is frequently published to GitHub.

National legislation makes it mandatory to include e-authorizations to all public sector digital services where citizens could benefit from the possibility to mandate other citizens to act on behalf of them.

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Year: 2016
Level of government: National/Federal government


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