One-Stop-Shop Mining InfoCenter

The Ministry of Mines of Peru, alongside the IFC, BHP, various mining companies, and CISCO developed the Mining InfoCenter, a one-stop-shop social and digital innovation to provide mining-related information and capacity building to local leaders. The system will enable them to access information from the private and the public sector, build their capacities, and provide feedback to mining companies and the government, generating an informed dialogue that drives local development and contributes to reducing the levels of conflict.

Innovation Summary

Innovation Overview

Globally, over the past decade, access to information from extractive industries and data opening have been recognized as a fundamental tool in transparency and governance efforts. However, despite the commitments undertaken by governments and the private industry, and the increase in the data volume, the results are not yet as expected. In the mining sector in particular, transparency efforts have not effectively reached communities. Consequently, there is a gap between data supply and the demand and needs of communities. Communities do not have an adequate level of access to relevant and understandable information or the means to make their voice heard to influence local development decision-making.

In this context, the “From Disclosure to Development” (D2D) Project in Peru, a global initiative of the International Finance Corporation (IFC) and the BHP Foundation, designed the One-Stop-Shop Mining InfoCenter to contribute to improving the dissemination and understanding of mining information at the local level.

Initially, the proposal was piloted in Moquegua, a mining region in Peru where territorial development has been prioritised in the national agenda and where, at the regional level, there are important mining activities associated with the Quellaveco project (Anglo American) and the Cuajone project (Southern Peru Copper Corporation). The Ministry of Mines has now committed to replicating it in other mining regions.

The Mining InfoCenter is an information, capacity building and dialogue space with a three-fold objective:
• Facilitate the convergence of public and private suppliers of open data and information related to mining and its link to local development;
• Contribute to consolidate a more complete and comprehensive perception of mining activity in the region, its future plans and the local benefits;
• Promote an informed dialogue among the mining company, communities and the government.

In order to fulfil its objectives, the Mining InfoCenter:

  • Responds to users' information needs: Information to be shared will prioritise the questions and information needs expressed by local leaders and their communities.
  • Provides culturally appropriate services: The Mining InfoCenter is centred around the local leader’s point of view and their information needs related to mining and local development issues.
  • Incorporates digital innovations: The two innovative applications considered (the BOT application to manage FAQs and the digital investment monitoring tool for local leaders and surveillance committees) will facilitate access to and use of information on key mining and development issues for local leaders and will also allow local leaders and especially women to strengthen their digital skills in a practical way.
  • Promotes behavioural changes: The Mining InfoCenter will ensure not only that users receive information that responds to their needs, but it is designed to promote the very use of information.
  • Involves the participation of youth as facilitators of dialogue on mining and local development issues: Youth sustained participation is key as they take on their role to promote better levels of information and dialogue around mining and development, and help generate new ideas and innovations that help other young people to access and use information and open data.
  • Incorporates a gender focus into each service: The services will recognize and respond in a prioritised manner to the information requests from women (whether or not they are leaders).

The Mining InfoCenter focuses on benefiting two main beneficiaries:

Local and young leaders, who will be able to:
•Access, analyse and use information for efficient monitoring of public investment projects and to undertake an informed dialogue with the authorities, mining companies, their peers and communities.
• Share their questions and concerns regarding key topics related to the mining activity and its relationship to local development, and get timely, reliable and understandable answers.
• Share the information with their communities.

Mining Companies and the Peruvian Government, who will be able to:
• Share relevant information in a neutral space.
• Adopt the practice of providing information on a regular basis and of receiving feedback.
• Adapt information to effectively reach the population.

Key to the success, scalability and replicability of the Mining InfoCenterits are the roles that have been agreed with the different partners involved in the initiative:

In essence, the Mining InfoCenter has provided mining companies and the government a neutral space to share information, build capacities and develop a new way to connect with the communities. Receptivity to the idea has been very high at the community and local leaders’ levels, as well as at the company and government levels.

Innovation Description

Innovation Development

Innovation Reflections

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Year: 2019
Level of government: National/Federal government


  • Generating Ideas or Designing Solutions - finding and filtering ideas to respond to the problem or opportunity
  • Developing Proposals - turning ideas into business cases that can be assessed and acted on

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