miDGT mobile app

The "miDGT" mobile app allows citizens to carry a digital version of their driving license and vehicle's registration and technical certificates, as well as receive alerts and news of interest, make payments of fines or taxes and access digital services.
It is the first time a digital mobile driving license or registration certificate is issued in Spain, and it helps create an ecosystem for personalized mobile services for citizens to interact with, thus simplifying bureaucratic procedures.

Innovation Summary

Innovation Overview

In Spain, the Directorate General of Traffic is the organization responsible for road safety, traffic law enforcement, driving licenses and vehicle registration. They currently manage 27 million drivers and 35 million vehicles. The goal of the innovation was to create an environment of digital services that would unburden bureaucratic procedures making it easy for any given citizen to access and operate within. In addition, organisers aimed to provide a digital equivalent of both driving license and a vehicle's registration certificate, that allowed the user not to carry the paper or plastic card documents, making it possible to be verified by enforcement officers or other third parties.

The result is the "miDGT" (my DGT) mobile app, available for Android and iOS, that offers a citizen a platform to carry their digital documents (driving license and all of his or her vehicles' registration and technical certificates); access their main data, such as address, penalty points, information about his or her vehicles (insurance, environmental category, periodic technical inspection results, etc.) and event alerts; receive fines' alerts and pay them, pay taxes and access digital services; or make an appointment at one of our offices.
Using Spanish digital system for identity, known as [email protected], any citizen can download and access the services of the app. The digital documents can ve verified from the very same app installed in other device of via a verifying app distributed to law enforcement officers. The proccess of verification includes the generation of a QR code that can be read from other device and provides not only information about the authenticity of the digital document, but also about its current validity, showing any alert that may prevent the user to drive a car, i.e. penalty points of judiciary decisions.

The system pivots around the user's needs, as it can use push notifications and built-in alerts to inform the usar about any action that he or she needs to take regarding his or her driving license or vehicles. The app shows also relevant news and will allow DGT to send customized messages to specific users regarding road safety. This can be used, for example, to alert users in a given area of incoming weather conditions to be taken into account when driving in the area, or to send messages of vehicle recalls when issued by the manufacturer to the owners of a given vehicle model. Once again, the focus is on both making easier for the citizen to interact with DGT and contributing to road safety all accross the country.
This innovation can be used by any driver in Spain, as long as he or she registers in the Spanish system for digital identity, it will also help to speed up current bureacratic procedures, as the main ones will be available in the app, making it easier for the citizen to pay a fine, obtain a vehicle report, communicate the usual driver of a vehicle, registering a new vehicle or changing its ownership. The result will be the saving of time and resources for both the citizen and DGT's organization. The ability to check not only the authenticity of a driving license but also its current status of validity will also benefit road safety.

In the near future, the app will evolve to add new features that provide value to the user. Services based on geo-positioning, integration with virtual assistants and the ability to share your driving license's status with third parties (i.e. carsharing services or car rentals) may be introduced. The ease of use and value to the citizen will continue to be the foundation to drive innovation.

Innovation Description

Innovation Development

Innovation Reflections

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Year: 2019
Level of government: National/Federal government

Status:

  • Implementation - making the innovation happen

Innovation provided by:

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