Digital Lithuania Academy

Digital Lithuania Academy is an online learning platform that aims to guide the country’s public sector through the digital transformation. It seeks to immerse public servants in digital practices relevant to their work, and upgrade their professional profiles through a highly personalized learning pathway. By becoming increasingly tech-savvy, public servants have the chance to vastly increase their efficiency, find innovative ways of working, and deliver better public services to citizens.

Innovation Summary

Innovation Overview

New technological solutions are changing the modern workforce as the digital transformation permeates across sectors. Governance is no exception – public services are increasingly digitized, and new digital tools have the potential to increase the efficiency public service delivery. However, the lack of adequate skills is described as one of the main hurdles for embracing digital practices in organizations. Lithuania’s public sector ranks among the bottom 3 countries in terms of capabilities according to the International Civil Service Effectiveness (INCISE) Index. Innovative Governance is one of the key pillars of country’s national development strategy “Lithuania 2030” yet skills development in the public sector remains fragmented and characterized by a lack of a strategic outlook.

Digital Lithuania Academy (DLA) aims to guide the country’s public sector through the digital transformation. This online learning platform seeks to unlock the untapped potential of Lithuanian public servants by increasingly immersing them in digital practices. The objectives of DLA’s model are three-fold: (1) to measure the level of public servants’ digital skills via diagnostic testing; (2) to provide a personalized learning pathway relevant to the public servant’s career development; (3) to expose public servants to practical use-cases of digital technology and their application in the public sector.

The vision of DLA focuses on a highly personalized and tailored user-experience. Upon registering in the platform, the public servant will compile a personal digital profile, matching both the employee’s job description and individual learning objectives. Subsequently, he or she will complete a diagnostic test based on the 5 competence areas of the European Digital Competence Framework DigComp 2.1. These range from information and data literacy to digital content creation. Upon completion, the user will access a personalized learning pathway with tailored recommendations relevant to his or her position. In the long run, the platform will be populated with learning content focused on adapting digital solutions in the public sector. In the meantime, public sector employees have the possibility to immerse themselves in digital trends during workshops, with digital professionals from private and public sectors alike as mentors.

The core values of the DLA are user-centricity and open design. In such way, the beneficiaries of the platform include not only the target end-users (public servants), but also human resource department staff and top-level management. Within the current competence development framework of Lithuania’s public sector, key performance indicators of employees are evaluated once a year during an annual review by organization’s human resource (HR) managers and employee’s direct supervisors. As an online platform equipped with diagnostic tools, DLA will enable both the employees, HR managers and direct supervisors to manage personal development pathways in real time, and adjust it to employee’s needs. While the target audience of the platform’s prototype is public servants, it also has a potential to scale beyond the public sector. DLA’s framework aims to be open-source, which will enable to expand the platform to the national level, encompassing regional- and local-level institutions.

DLA was initiated as a collaboration between the Ministry of Economy and Innovation and the Create Lithuania initiative, a program which onboards Lithuanian professionals with international experience on public sector projects. It has since grown to encompass multiple stakeholders in order to ensure the platform's authentication process, technical functioning and content administration. In the short run, Lithuania's newly-launched GovTech Lab will integrate DLA in its structure. It is an initiative that aims to foster collaboration between the government and the business community in order to find tech-savvy solutions to public sector challenges. Nurturing adequate digital skills across government silos is GovTech Lab's strategic priority, thus DLA will serve as a channel to transfer these skills. In the long run, DLA is expected to serve as a prototype for the update of Civil Service Register's online learning interface, which is set to begin by the end of 2020. The interface is set to expand to include other competences as well, reaching almost 50.000 Lithuanian public servants.

Innovation Description

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Year: 2020
Level of government: National/Federal government


  • Developing Proposals - turning ideas into business cases that can be assessed and acted on

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