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An additional 395 case studies are available in the case study archive.

The Internet is a great communication tool. People use it all the time both at work and for leisure, but what about interacting with the government? Even though most of the Portuguese public services are digital, its use was below expectations. The answer was the creation of a network of Citizen Spots, which are multiservice physical counters where a “specialized mediator” assists citizens accessing online public services and teaches them how to perform them autonomously thereafter.

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The Arlington Restaurant Initiative (ARI) is a voluntary accreditation program which aims to increase safety and economic viability for restaurants and special events in Arlington County, VA. The Police Department has partnered with County agencies to establish a holistic approach to nightlife management and raise standards of restaurants that serve alcohol. ARI has been successful in reducing alcohol-related violence and building mutually-beneficial relationships with stakeholders.

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GovTech Poland has developed world's first challenge based procurement model where the authors of the best idea receive a full implementation contract without the need for an additional cumbersome tender. With the goal of opening procurement to all creative individuals, the model covers the process from identification to implementation. A pilot run, tested in both central and local institutions has increased SME participation in procurement processes by an average of 1600% (in a sample of 250) and further implementation of the model is ongoing.

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In 2016 the NEB launched the Data Visualization Initiative to face the challenge of producing usable and useful data to go beyond using new technologies to deliver better service to citizens. It created multiple products from the same information to expand public participation in the energy dialogue and enable evidence-based decision-making. These products include interactive data visualizations and other materials, such as high school lesson plans, as a new way to engage experts and nonexperts.

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With a citizen-centric approach and a strong focus on co-creation, SIMPLEX is a simplification and modernization program focused on improving public service efficiency and designed to facilitate the citizens and businesses everyday life, and their interaction with the public administration.

Launched in 2006, it had several editions since then and resulted in the implementation of hundreds of initiatives that cut red tape, reduced context costs and used ICT to deliver better public services.

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All cars on Australian roads must have compulsory insurance (CTP). In the ACT, this insurance was expensive, coverage limited, and most claims needed to be settled in the courts. democracyCo designed and delivered a Citizens’ Jury and extensive stakeholder engagement process to develop a improve the scheme. Over 7 months 50 Canberrans worked with a group of stakeholders to design the improved scheme, which the Government committed to implement.

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The frameworks for creating and managing the rule of government, as reflected in policies, legislation and regulation, are still based on a paper paradigm. In a digital world this creates poor service experiences and often the intent of a policy is not achieved. Instead if we co-design authoritative machine-consumable rules we can provide better services for citizens, better delivery of policy intent, and enable communities, NGOs and private sector to be part of a government service ecosystem.

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17 million of people joined the eHealth in less than 6 months, which is every third Ukrainian. Such growth determined by the Public Power Corporation model of organizational process of the eHealth implementation in Ukraine. It was developed by the state-owned enterprise eZdorovya in cooperation with the government, business, IT and civil society. It enables to create a national highly secure eHealth system fast, effectively and transparently. Today, the eHealth in Ukraine is one of the key anti-corruption initiatives.

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Globally, public procurement is in desperate need of reform and must embrace the tools, techniques and culture of the digital age. It’s a government’s top corruption risk as it’s where money and discretion collide.

The UK has begun to address this; GDS is leading the Global Digital Marketplace project, which is embedding user-centred, design-led, data-driven and open approaches across digital, data and technology planning, procurement, contracting and service delivery.

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Every week millions of people use the UK government's GOV.UK website to do complex and sometimes life-changing tasks, such as learning to drive, getting a visa, or starting a business.

In the past, finding the guidance, forms and online services you needed could be difficult and time-consuming.

Step-by-step navigation is a new feature on GOV.UK that allows any service to be represented as a series of simple steps.

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