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An additional 395 case studies are available in the case study archive.

This is an account of how managers became enthused and took responsibility for leading change and co-creating it with their staff within the Planning service. The approach they took was in stark contrast with their standard and legislative based thinking and obvious digital solutions. They incorporated new management behaviours and team working. Waste was dramatically cut, and the staff environment created a highly motivating culture. The impact of the customers needs was profound.

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Better ecosystem understanding is needed in the Western Balkans where governments face the challenge of aligning with the European Green Deal and Circular Economy amid EU enlargement discussions. This project implements an innovation policy for sustainable growth by introducing tools for territorial analysis to support development policies. It is the first regional effort of this kind, positioning existing circular economy challenge owners in a system viewpoint as part of a co-creation process.

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Cities are confronted with complex problems which require collaboration across different levels and sectors of society. City Deals are issue-based partnerships for urban sustainable innovation between frontrunners in the public and private sector. Ministries, local and regional governments, and businesses working together to experiment and develop solutions for issues such as circular buildings, smart cities and shared electric mobility.

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Impact Canada is a whole-of-government effort that deploys outcomes-based policy and program approaches. It features a novel set of rules, processes, and supports to allow the Government of Canada to support innovative methods like challenges, pay-for-success funding, and behavioural insights, which previously faced significant barriers to adoption. Through these systems-level changes, the Government can now apply these approaches to produce better outcomes for citizens and create greater public

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The innovation has been developed to support data-driven decisions and to improve transparency and efficiency for better governance. Manual analytic work can be better organised and automated by offering self-serving dashboards and infographics. Data Warehouse and Business Intelligence are used as a central governmental platform to be offered as a service to the public sector. The project is introducing new concepts and tools of analytics and business intelligence in the public administration for better services.

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A growing number of challenges face the province from an aging population and growing debt to successive one-term government and a disengaged public service. Given these challenges, there is a growing consensus in the public service that change is needed despite organizational structures and behaviours that favour the status quo. As a result, GNB’s “Innovation and Design services” has evolved to help public servants become better problem solvers and move towards a more human-centred government.

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Mi Taxi, My Cab, part of Mexico City’s App, was created to boost trust in the public cab network by making the service safer. It provides information about the drivers and the cabs' public concessions. Users can rate the trip and activate a panic button connected to the City’s Intelligence Agency, C5.
Negative perceptions of safety among the public lead the Government to grasp the situation faced by drivers and users, particularly women, and thus developed the initial phase of the app, focused on safety

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Tiger Team is a monthly cross-corporate super team of 25+ passionate people to boldly tackle problems in the administration and city. This collaborative experiment brings together staff, citizens, and community stakeholders for 2.5 hours to understand and explore complex problems, generate ideas and prototype solutions to test with users. By bringing together these diverse perspectives Tiger Team is able to compress timelines, find unexpected solutions, identify change makers, and break down silos.

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"It’s My Turn!" (to Speak) is a card game that gives children an active role in their community. Children are given cards to answer questions related to activities they like to do, to climate change or simply their neighbourhood. This enables the identification of citizenship issues concerning kids, engages them and the community (schools, families, etc.), and is the starting point to identify and implement local projects based on their civic participation and on that of the community as a whole.

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Minha Vitória: a collaborative platform to share suggestions for Urban Planning with the aim of reviewing and regulating the urban aspects of Vitória, Brazil for the next ten years.

Urban Master Planning is a municipal law that establishes rules for the growth and functioning of the city. For the first time in the state of Espirito Santo, the dwellers were also able to make suggestions over the internet through a democratic and participatory process.

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