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An additional 395 case studies are available in the case study archive.

The Internet is a great communication tool. People use it all the time both at work and for leisure, but what about interacting with the government? Even though most of the Portuguese public services are digital, its use was below expectations. The answer was the creation of a network of Citizen Spots, which are multiservice physical counters where a “specialized mediator” assists citizens accessing online public services and teaches them how to perform them autonomously thereafter.

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SciTech DiploHub is a pioneering nonprofit public-private partnership backed by leading research centers, universities, non-profits, startups, corporations and public institutions that deploy Barcelona's science and technology diplomacy strategy. It has the mandate to elevate the role of science, technology, and cities in foreign policy and make Barcelona a more influential player on the global stage through its contribution to sustainable development and the global public good.

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The iSPEX is a small attachment that can be fitted to any mobile phone to measure particulate matter in the air. The fact that this piece of technology empowers anyone to monitor air quality (citizen science) creates a raft of new possibilities to collect large volumes of data in a highly efficient and cost-effective manner. Aside from that, it raises awareness of particulate matter among the population.

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The 3D map of the Netherlands has been available from the Dutch Land Registry Office since 2014 on an open data basis. This map is intended as a basic file that institutions from across the public and private sector can use for their purposes, such as to link data to and run analyses. It can, for example, be used to assess and calculate how wind turbines affect the local environment in terms of noise, flows of air, and the shadows they cast, but also to assess their visual impact in the landscape.

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How do we create a safer river delta while at the same time ensuring an attractive living environment? This is the question that the Dutch Directorate-General for Public Works and Water Management (Rijkswaterstaat) sought to answer through its Room for the River program. With this program, the emphasis was shifted from reinforcing dikes to creating more space for the river, with an unprecedented focus on the spatial quality of the whole river delta.

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To promote technological innovation in the public sector, we have created a GovTech Lab - the first of it's kind in Lithuania.

The GovTech Lab addresses the weakness of a slow procurement process in the public sector by orchestrating a Challenge Series, a process that constantly scours public sector institutions for challenges and connects them to solutions in the tech community, in a way that is dynamic and involves participants from academia, private and public sectors.

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The digital economy is booming in Medellín. So is digital tax evasion. To identify potential tax evaders, the local treasury department used to detect unregistered online stores manually. Since the use of social media for economic activities has grown exponentially, the agency has now developed a bot that automatically scrapes Instagram for such stores - and officers can use their time instead to work with store owners to formalize their businesses.

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In most countries residents are entitled to a number of social benefits, but few people ultimately claim these benefits as they may be unaware of them, of who is eligible, how to apply for them etc. Israel was no different, until recently when Kol Zchut developed www.kolzchut.org.il, which holds over 6,000 information pages, serving more than 6 million unique users annually (>50% of Israelis), dramatically increasing public accessibility to information, and boosting claims to benefits.

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Citizen-centric Municipal Governance Scorecard is an innovation for improving local good governance. The main objective is furthering local good governance through transforming good governance principles into practical, measurable processes and actions. The model consisted of 227 indicators for the seven principles along decision-making, resource allocation, service delivery and institutional capacity stages. The data collection is geared for citizen use, based on digitally available information.

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