The KP Citizen’s Portal is a highly interactive mobile application aimed at serving information and services, disseminating information, engaging citizens, and dealing with public complaints in, Pakistan. The application effectively uses modern ICT-based and e-governance tools to help citizens get the latest information about essential citizen services. Furthermore, the system implements a closed-loop regarding complaint management, helping government to solve issues and deal with complaints.
The imIN-hub aims to envision health services for the citizen of tomorrow. It focuses on developing and adapting towards innovation products, services and training in the areas of eHealth, ICT, Mobile, AI, and Robotics. The project aims to take targeted actions to achieve a digital health model closer to citizens at every stage of their life. The imIN-hub seeks to be the backbone of health innovation in Portugal while working on internal innovation of the national public health company (SPMS) alongside the community.
With the introduction of 5G, global attention on electromagnetic field (EMF) safety has greatly increased. As such, the “IoT-based, unmanned remote EMF measuring equipment” has been developed steadily to measure EMF 24/7/365 while extending EMF measurement to the entire living environment. An “EMF monitoring system” has also been deployed to manage EMF in real time. In so doing, the system has contributed to the building of an EMF-free country while relieving public anxiety over EMF.
The Paraguayan government has designed and is executing its first National Innovation Strategy using a participatory approach. The intention is to co-design an Innovation Strategy by unifying different government sectors, the civil society, academia, and the private sector. This interactive process employs new and innovative strategies to include the community into the policymaking and agenda-setting process.
Impact Canada is a whole-of-government effort that deploys outcomes-based policy and program approaches. It features a novel set of rules, processes, and supports to allow the Government of Canada to support innovative methods like challenges, pay-for-success funding, and behavioural insights, which previously faced significant barriers to adoption. Through these systems-level changes, the Government can now apply these approaches to produce better outcomes for citizens and create greater public
The initiative aims at overcoming poor-quality broadband in specific city neighbourhoods in the Reggio Emilia area by allowing access to the Metropolitan Area Network (the broadband network owned by the public administrations of Emilia-Romagna). The system was put in place through the instalment and operation of broadband wireless infrastructures by Neighbourhood Social Centres acting as broadband providers for citizens and businesses of their respective areas.
Japan has been confronting many social issues such as child poverty, isolation, or deterioration of local communities. Non-profit organizations and the private sector are working to address social issues, but most of them are facing chronic shortage of money and staff. A new initiative was started in 2019, utilising dormant bank deposits for providing support to address social issues to which the national and local governments cannot respond one by one.
Indonesia has a wide and complex structure of government which provides different and interconnected types of public services. In this context, public participation in reporting complaints and dissatisfaction with public services delivery nationwide plays a significant role to ensure better quality of public service delivery.
SP4N-LAPOR! has been established to become a one-stop national complaint handling management system in public services.
CHESS was launched in February 2017 to address the problems of eye care inaccessibility to the elderly residents, delayed diagnoses and management of eye diseases. Novel teaching methods were implemented to rapidly heighten community nurses’ eye screening skills. Ground breaking innovations were introduced to evolve CHESS further. It is a cost-effective eye care model that has detected a significant number of asymptomatic eye conditions and has reduced the need for specialist referrals.
A growing number of challenges face the province from an aging population and growing debt to successive one-term government and a disengaged public service. Given these challenges, there is a growing consensus in the public service that change is needed despite organizational structures and behaviours that favour the status quo. As a result, GNB’s “Innovation and Design services” has evolved to help public servants become better problem solvers and move towards a more human-centred government.