Case Study Library

The innovation strategically aligns the Chamber of Commerce of Cosenza's (Camera di Commercio di Cosenza) personnel approach with its evolving goals and societal needs. It introduces a fully innovative, multidimensional recruitment process, impacting professional profiles, job announcements, selection processes, and communication strategies. This benefits the Chamber by enhancing recruitment efficiency and attracting qualified candidates, seemingly distant from institution but capable of…

To improve the Government's response to problems and delivery of products, the Office of the Prime Minister of Croatia introduced Agile methodology and Agile teams, which mimicked startups in using iterations and learning to inform their next move. All governments have policy challenges that seem too complex to be solved. These challenges span across several departments, have some areas where jurisdiction of departments is unclear, and any intervention would have serious impact on all citizens.

To help citizens, health professionals and authorities to handle the Covid-19 pandemic, TISK IKT, a set of interconnected digital solutions, was set up by the Norwegian Directorate of Health. Through exchanging health data, it set a national record in cooperation between 9 government agencies and the medical association to innovate new digital solutions at extremely high speed.

HighEd is a platform that enables young people who want to study abroad to make their plans for applying on the basis of safe and reliable information.  Today, the number of young people from the Republic of Uzbekistan going to foreign countries to study is increasing. As young people go abroad, the number of consulting agencies that offer education orientation is increasing, but the services they offer can be inaccessible to many Uzbekistanis and some agencies operate illegitimately.…

The Parliament of Vanuatu has struggled to fulfil its legislative, budget, oversight, and representation functions due to limited capacity to utilise trusted statistics. The Vanuatu Bureau of Statistics addressed this capacity gap through targeted training with Members of Parliament (MPs) and parliamentary civil servants to improve policy making. This is the first focused effort in Vanuatu to introduce data for sustainable development monitoring to MPs with the aim of enhancing good governance.

The implementation of the OKRs (Objectives and Key Results) methodology in the National Agency on Corruption Prevention (NACP) was developed to address performance management, transparency, and team clarity and coordination issues. OKRs have benefited the organization by providing a structured framework to set, track, and measure objectives, thus improving accountability and goal alignment. This marks the first experience of implementing this approach in the Ukrainian public sector, drawing…

The Citizen Innovation Labs (Laboratorios de Innovación Ciudadana - LABIC) are a methodology to generate innovative solutions between citizens and institutions for the common good. They utilise a method to experiment, collaborate and accelerate innovative projects that emerge from citizens and have the potential to generate useful solutions to social, cultural, environmental and economic challenges. These solutions focus on the most pressing issues of the 2030 agenda and they are replicable,…

The Greek education system needs about 50,000 substitute teachers every year to staff schools. In order to begin teaching,  these teachers have to travel to their district education headquarters to sign their one year contract with the state. Through the Substitute Teachers Platform, the contract is signed digitally, avoiding unnecessary travelling and allowing for the necessary information systems of the public administration to be updated in an interoperable way. This innovation thus saves…

The UK government launched a new “youth hub” offer of employment services to young people affected by the disruption of the covid-19 pandemic. Through four days of workshops with key stakeholders, which included engaging young people, Impetus ran a theory of change process to enable one of the flagship hubs to co-design their new service to best serve young people. This is the first time that Impetus has applied its theory of change tools, and its impact focus to a government policy…

The UK Government Policy Profession has piloted a new model called Shared Policy Capability Project to support department leaders and policy makers undertake a facilitated self-assessment of their policy environment and identify opportunities for improvement. Through this the government aims to build capability at a department level and enable policymakers to take an active role in improving the environment in which they make policy.