Case Study Library

Citizens and businesses often face complex, expensive and non-transparent procedures in order to acquire licenses, permits or certificates, or to fulfill their obligation(s). To solve this issue, the Register of Administrative Procedures (RAP) and its public portal provide information about more than 2300 procedures for citizens and businesses within competences of more than 90 authorities in Serbia – all in one place.  It makes public services easy, transparent, predictable and accessible…

The Fourth Industrial Revolution brings many opportunities, but also new challenges for public administration. The online training for the Fourth Industrial Revolution: New Technologies, teaches public servants and private sector employees the basics of AI, Blockchain, Virtual Reality, IoT, 3D printing, Robots, Drones and the Digital Economy. Through quizzes, games and many illustrative examples, participants can immerse themselves into the modern world of emerging technologies, which is crucial…

My High School Portal is dedicated to all services related to completing primary education and enrollment in secondary education. It enables parents to perform all activities paperless online, while previously they had to go to 7 different places. This year, it provided electronic service for 67,000 pupils and parents, who completed all essential steps of the final examination from primary education, applying for enrolment tests, accessing results and performing enrolment, entirely online.

Online platform “I protect you” enables a centralised approach to combating violence. It encompasses work of 7 ministries in one national online platform and improves access to information, training, as well as prevention and intervention tools. By integrating all aspects of prevention and tools for combating violence, it raises the capacity of children, teachers, parents through specifically designed free online training, as well as institutions to recognize and quickly address violence.

The portal is a platform for employers who do business in agriculture, forestry, and fisheries sectors to electronically register their seasonal workers. It is directly linked to the services of the Tax Administration which enables automated generation of tax calculations which are then electronically forwarded to the employer. Seasonal workers can be registered through a mobile phone application which represents the first-ever mobile phone application of any Serbian Government Agency.

Recognising the importance of artificial intelligence as well as the innovative capacity of start-ups, to support the development of innovative products and ideas, the Government of Serbia deployed a national supercomputing AI platform and offered its resources and trainings free of charge to innovative companies and startups through a public call for proposals.

Public healthcare in Serbia is transformed through innovative use of mixed reality technology powered by Artificial Intelligence, that increased efficiency and quality of healthcare, minimized risks and efforts, and optimizes procedures. Through remote collaboration, doctors have the same insight into patient’s condition without the need of physical presence, enabling joint real time inputs and medical interventions with experts from anywhere, as well as remote education for medical students.

The programme My First Salary addresses youth unemployment by providing a salary subsidy grant for the first employment of high school or university graduates bellow 30. It is implemented through a state-of-the-art tech platform that automates the application process, approval and match-making. It is a “zero paper” alternative to what used to be a “complex bureaucratic state support procedure”, combined with a transparent “recruitment procedure” – all in a streamlined and fully…

AID:Tech’s blockchain remittance solution offers affordable, transparent money transfer services to users in and outside of Serbia. Implementation partners, senders and recipients gain traceability over the remittance process with fees >3%; in line with UN SDG 10.C The solution is developed in partnership with UNDP Serbia and part-funded by The Rockefeller Foundation. The solution launched in September 2018 with the support of the city administration of Nis, Serbia.