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An additional 395 case studies are available in the case study archive.

Public sector innovation can drive better outcomes for citizens. However, successful innovative initiatives are the result of individual efforts, rather than an empowering environment. How can citizens be provided with access to data to hold their government to account? The Innovation Barometer will do this, giving officials and the public data, spotlighting shortcoming, and providing actionable steps to track changes overtime, improving government's ability to deliver public value.

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New Zealand has developed the Emergency Caller Location Information (ECLI) Service. The Service enables Public Safety Organisations (PSOs) to receive automatically generated geographical information about the location of a caller when an emergency call is connected to a mobile cellular network, from any mobile device. ECLI saves lives by decreasing the time taken to verify location and reduce the average dispatch time to incidents, with controls in place to protect callers’ personal information.

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Governments are facing increasingly complex problems and do not have a repeatable approach for creating solutions that meet citizens needs. Lightning Lab GovTech is a three month government accelerator programme that takes government teams through a six stage innovation process of problem discovery, solution co-design, market validation and technology integration. Through LLGovTech, government departments can create more innovative, efficient and effective solutions to better serve citizens.

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The frameworks for creating and managing the rule of government, as reflected in policies, legislation and regulation, are still based on a paper paradigm. In a digital world this creates poor service experiences and often the intent of a policy is not achieved. Instead if we co-design authoritative machine-consumable rules we can provide better services for citizens, better delivery of policy intent, and enable communities, NGOs and private sector to be part of a government service ecosystem.

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The Lab is an all-of-government neutral space enabling agencies to collaboratively innovate to make it easier for people to access government services. It's a design & development lab to experiment, drive and enable the systemic change of government for the benefit of society. We are providing a way to direct public funding to systemic improvements, horizontal efforts around shared goals, capability uplift, high value reusable components and actionable innovation for all participating agencies.

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SmartStart was the first cross-agency online life event service in New Zealand. SmartStart makes it easier for New Zealanders to access information and services around the birth of a child.
New Zealanders can:
1) learn about having a child;
2) navigate government services;
3) access and engage with services; and
4) consent to reuse information provided to one agency with another agency.

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