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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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This website, as well as any data and map included herein, are without prejudice to the status of or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area.
The DYPA Career Days, organized by the Public Employment Service (DYPA) in Greece, fosters direct engagement between the business sector and jobseekers. This marks a significant departure for DYPA as these events are now systematically conducted, spanning the entire country. A key strength of DYPA’s Career Days lies in their comprehensive promotion of employment opportunities and the strategic engagement of interested individuals through a process characterized by simultaneous, adaptable, and…
The Public Employment Service (DYPA) in Greece has launched the PROSVASIS platform, a new digital platform which is based on the latest Web Content Accessibility Guidelines (WCAG) 2.1 AAΑ international standard. With the use of this platform persons with disabilities and especially persons with visual and hearing difficulties, physical and cognitive/mental disabilities have access to the content of the DYPA website thus promoting inclusiveness for these vulnerable social groups.
Τhe Municipality developed a centralized Internet of Things (IOT) management platform with the ability to control, record and analyze power consumption data and other resources in buildings and other infrastructures, which can function as a smart city base for the Municipality. With it, the Local Authorities will be able to obtain documented data and prepare relevant analyzes for the purpose of certifying the Municipality and submit proposals for financing projects to reduce energy consumption.
The City of Ilion has developed a mini forest park within its urban complex. The goal of this pocket park, measuring 600 square meters, was to become, within a short period of time, a dynamic ecosystem that provides critical benefits to people and to urban wildlife. Its primary goal was to be an open nature-based school for the children of the Municipal Kindergarten – which is located next to the mini forest, as well as their caregivers and the neighbourhood inhabitants.
The innovation involved creating a central support service for elderly people who need care and monitoring. For this purpose, a Call Center operates on a 24-hour basis with properly trained staff composed of social workers and psychologists, who have direct access to each elderly person's file and respond to the elderly person's emergency calls by telephone.
DYPA, the Hellenic Public Employment Service (former OAED) has developed myDYPAapp, a mobile application that provides citizens with access to DYPA’s online services from their mobile phones. It was launched in February 2021, as an adaptation of DYPA’s services to new needs and modern technology that require the digitization of services, interaction and immediacy in serving citizens’ needs. myDYPAapp is innovative as it includes a wide range of user interaction possibilities with DYPA.
As part of a comprehensive strategy for the Digital Transformation of Health services in Greece, IDIKA which is a supervised body of the Ministry of Digital Governance, developed the myHealth mobile application. Via myHealth mobile app, citizens have access to their health data. MyHealth app introduces a set of modern health services to Greek citizens, reduces bureaucracy, ensures transparency, and lays the foundations for the development of new health and social security digital services.
The Greek Ministry of Digital Governance introduced digital vaults to gradually abandon a paper-based public administration (PA) and facilitate user-friendly e-services regardless of how the PA back office operates (fully online or paper-based). This free-of-charge digital inbox allows the exchange of verified e-documents in a secure, traceable way, valid in digital and paper format. As customizable and reusable building blocks, the vaults help reduce administrative burdens.
As part of the national plan for the digital transformation of education in Greece, the Greek Ministry of Education's technical body designed and developed “e-me”, a social, collaborative, and extendable cloud-based digital educational platform for pupils and teachers. The goal was for e-me to provide a safe digital workspace and collaboration environment for the entire Greek K-12 community of 150.000 teachers and 1.5M pupils and, thus, to operate as the Greek public official digital…
Digitization of administrative procedures of the public administration drastically and positively impacts the operation of registry offices, the centers of public services, and the overall interaction of citizens and businesses with their government. However, developing a National Registry of Administrative Procedures is a huge challenge for all governments that want to systematize and simplify their processes. The Greek Registry of Administrative Procedures and Services, also known as MITOS…