July 2014 - Observatory of Public Sector Innovation Observatory of Public Sector Innovation

24 July 2014

Implementing Lean Principles throughout the Government of Canada

Following from its origins in the private sector, Lean has evolved into a quality and operational improvement philosophy based on improving customer experience, outcomes and efficiency. The Government of Canada is including a range of…

OPSI

9 July 2014

Using social media to innovate service delivery – one size does not fit all

Research

When I think about social media use to improve service delivery, I intuitively think about the likes of Apple, Google or Amazon. And the way in which they use people’s own social media footprint as…

OPSI

3 July 2014

Public Sector Innovation: a matter of social innovation & workplace innovation?

How to innovate

I welcome the OECD Public Sector Innovation initiative!