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OPSI

24 July 2014

Implementing Lean Principles throughout the Government of Canada

How to innovate
Following from its origins in the private sector, Lean has evolved into a quality and operational improvement philosophy based on improving customer experience, outcomes and efficiency. The Government of Canada is including a range of…
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OPSI

9 July 2014

Using social media to innovate service delivery – one size does not fit all

Research
When I think about social media use to improve service delivery, I intuitively think about the likes of Apple, Google or Amazon. And the way in which they use people’s own social media footprint as…
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OPSI

3 July 2014

Public Sector Innovation: a matter of social innovation & workplace innovation?

How to innovate
I welcome the OECD Public Sector Innovation initiative!
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